SOCIAL LITERACY: THE LANGUAGE OF CONNECTION
In reality, we communicate numerous times in a day from our home even until we get into the school or workplace. By simple greetings, we can actually start the conversation. However, only few are people smart who can effectively engage in social settings.
Our attitudes differ from online and offline interaction. To fully understand, let me breakdown this two by stating their differences. Online communication does not require non-verbal cues, we tend to interact with people whom we do not know personally. Therefore, we likely meet some random people from different backgrounds coming from different country, sometimes we get easily deceived by what we see, read, and heard since there are bunch of information scattered online such as Facebook, Twitter and Instagram. In fact, it is hard to evaluate which sources says truth due to various P. O. V. Perhaps, talking with someone that requires no effort is normal in today's world for we have messenger to directly message the person.
Online interaction has two consequences:
1. Assessing someone's true personality is difficult. Thus, detecting his/her genuine feelings and thoughts is hard to analyze than actually hearing the same message personally seeing the person how she/he delivers it using his/her body language.
2. It makes someone less mentally capable often misinterpreting the message that can leads to misunderstanding.
In contrast, offline communication both involves verbal and nonverbal cues which is crucial upon knowing the real intention of the speaker and much easier to read what he/she feels. The best thing about talking in person with an individual is we are able to use our senses: hearing, seeing, and touching that supports the interaction for attaining effective relationship and strong connection (Lieberman & Schroeder, 2020).
Open Colleges (2020) developed 10 tips for Achieving Effective Communication both Online and Offline:
1.) Be as interested as you are interesting.
Learn to finish and hear other opinions first before stating your own. If you have any queries ask politely and if your words opposed to him/her respect that. Do not directly react.
2.) Be sensitive to people's needs.
Know how to read others emotions and what they possibly thinking. Do not just focus on yourself, put yourself in the other shoes also and understand them.
3.) Make it easy for others to build on your point.
Do not make everything complex. Make it simpler instead for better understanding. Ask them if they understand your or not to avoid miscommunication.
4.) Make conflicts and complaints reflect on your needs.
If the problem arise, address it based on your needs not on others shortcomings. In order to change the behavior of someone try to refer to his/her specific actions, not to the overall character of that person.
5.) Ask people to say their point differently.
Confusion is normal, try to ask the person and listen to his side. Let them express themselves in a different way to obtain clarity
6.) Meet people where they're at.
If someone does not understand you or does not have knowledge in a particular topic, scaffold the communication to meet the level of his/her understanding.
7.) Seek to understand.
Knowing the person is not easy since people are complicated, therefore cultivate your curiosity and understand where the other person is going.
8.) Express your needs and if needed repeat.
Smoothly and calmly iterate your thoughts if they were not able to grasp it. Ask permission first if they are willing to meet your needs.
9.) Set boundaries verbally.
Clearly and respectfully interact your limits and preferences on others. Use 'I' statement to express your feelings and needs outright.
10.) Ask what you want as the exchange to be about.
Before speaking, initially clarify what outcome you want to achieve between the two of you including the energy you want to get.
EXAMPLES OF COMMUNICATION
- Verbal Communication
- Nonverbal Communication
- Written Communication
- Visual Communication
EXAMPLES OF COLLABORATION
- Teamwork
- Community Collaboration
- Creative Collaboration
- Business Collaboration
- Research Collaboration
EXAMPLES OF COMMUNITY ENGAGEMENT
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